Help when something breaks
Slow computers, frozen programs, strange pop-ups, error messages. We find the cause, fix it and tell you what happened, remotely or at your door.
Small business IT support in the Coachella Valley
Slow computers, printers that won't print, a card reader that quits in the middle of a rush. Get a local tech who answers in English or Spanish, fixes it remotely when possible and shows up in person when it isn't.
Want one predictable monthly bill instead? See Office Care, from $149/mo.
$95/hrIT help, remote or on-site. Travel within the valley included.
$149New computer setup, ready to work when you sit down
From $149/moOffice Care: your go-to tech person for up to 3 computers
The everyday tech that keeps your doors open.
Most tech problems aren't dramatic. They just slow you down. We fix the small stuff fast, set up the new stuff right and explain it all in plain words, in English or Spanish.
New computers, ready to go
We move your files over, install updates and your apps, connect the printer and set up security. It's ready to work the moment you sit down.
POS and card readers
Card readers, receipt printers, tablets and cash drawers connected and tested before your next rush. If something can only be done by your POS company, we tell you upfront.
Printers that just print
The printer that won't print, the scanner that won't scan, the shared printer only one computer can find. We set it up once so everyone can use it.
Microsoft 365 and Google accounts
New employees, lost passwords, email changes and shared files, handled. We can also turn on two-step login, so a stolen password isn't enough to get in.
Backups you can count on
Automatic cloud backups of the files you can't afford to lose, with a test restore so you know they actually work when you need them.
Clear prices, posted up front.
Quick fixes are billed by the hour. Setups have a set starting price. Want one predictable bill every month instead? That's what Office Care is for.
Software licenses, equipment and other third-party costs are billed at cost. Bigger projects get a flat written quote before any work begins, and quotes are always free.
Office Care: one tech person, one monthly price.
Paying by the hour makes sense when something breaks once in a while. When your business runs on its computers every day, Office Care is the better fit. One monthly price covers the everyday help, the updates and the antivirus and backup checks that keep small problems from turning into a bad day.
Something acting up? Text us, in English or Spanish. New hire starting Monday? Someone locked out of their email? Send it over and we handle it. Office Care clients go to the front of the line, and on-site visits and projects are 15% off.
Every quarter we check in on your tech with you: what's working, what's getting old and what to plan for, so replacing a computer never catches you off guard.
Founding client offer: your first month of Office Care is free. Open to our first 10 Coachella Valley clients.
Remote when we can. On-site when it matters.
Remote help means we connect to your computer over the internet, only with your permission, and fix it while you watch. No waiting for a visit. When it's something we need to touch, we come to you.
Tell us what's wrong
Text, email or use the form, in English or Spanish. A photo of the screen or the error message helps a lot.
Get a straight answer
We reply within one business day and tell you whether it's a remote fix or a visit, and about how long it should take.
We fix it
Remotely while you watch, or on-site at a time that works around your customers.
You know what was done
We explain the fix in plain words and tell you if anything needs watching.
How does hourly billing work?
IT help is $95 an hour, remote or on-site. On-site visits have a one-hour minimum, then we bill in 15-minute steps. Setups like a new computer have a set price, and bigger projects get a flat written quote before we start.
Do you charge for travel?
No. Travel anywhere in the Coachella Valley is included, from Palm Springs and Desert Hot Springs to Coachella, Thermal and Mecca. Outside the valley, we can often help remotely.
Should I pay by the hour or get Office Care?
If something breaks a few times a year, pay by the hour. If your team uses its computers every day and you want one person to text when anything goes wrong, Office Care is the better fit. Not sure yet? Start with a Security Checkup. If you join Office Care within 30 days, the full $349 is credited.
How fast will you get back to me?
We work regular business hours and reply within one business day. Office Care clients go to the front of the line. We don't offer 24/7 emergency service.
Can you work with my POS system?
In most cases, yes. We set up and connect card readers, receipt printers, tablets and cash drawers, and test everything before you open. If something can only be done by your POS company, we'll tell you upfront and help you work with them.
Are computers and software included?
No. Computers, parts, software licenses and other third-party costs are billed at cost, so you pay what we pay. We're happy to recommend what to buy before you spend anything.
Can my staff get help in Spanish?
Yes. Everything from the first text to explaining the fix can happen in English or Spanish, whichever is more comfortable for you and your team.
Get the rest of your tech in shape.
Tell us what's slowing your business down.
Describe the problem and we'll reply within one business day with the next step and what it should cost. Email and text welcome, in English or Spanish.